Privacy Policy
Thank you for choosing to be part of our community at Signature Content (herein denoted as: “Company”, “We”, “Us” or “Our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices concerning your personal information, please contact us at info@signaturecontent.co.uk.
When visiting the company website http://www.signaturecontent.co.uk (the “Website”) or using any of the services therein (the “Services”), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have with it.
Please take the time to read through this Privacy Policy carefully, as it is important. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our services immediately.
This Privacy Policy applies to all information collected through our services (which, as described above, includes our website) as well as any related services, sales, marketing or events.
What this Privacy Policy entails:
1. What Information Do We Collect?
2. How Do We Use Your Information?
3. Will Your Information be Shared with Anyone?
4. Who Will Your Information be Shared With?
5. Do We Use Cookies and Other Tracking Technologies?
6. How Long Do We Keep Your Information?
7. How Do We Keep Your Information Safe?
8. Do We Collect Information from Young Persons?
9. What Are Your Privacy Rights?
10. What Are the Controls for Do-Not-Track Features?
11. Do California Residents Have Specific Privacy?
12. Do We Make Updates to this Notice?
13. How Can You Contact Us About This Notice?
14. How Can You Review, Update or Delete the Data We Collect from You?
1. What Information Do We Collect?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services or when you contact us. The personal information that we collect depends on the context of your interactions with us and the services as well as the choices you make and the products and features you use. The personal information we collect may include the following:
Personal Information Provided by You
We collect names, email addresses, contact preferences, company name(s) and other similar information to provide a full copywriting service.
Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by PayPal. You may find their Privacy Policy through the following link: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information Automatically Collected
We automatically collect certain information when you visit, use or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services and other technical information. This information is primarily needed to maintain the security and operation of our services and for our internal analytics and reporting purposes
Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
- Log and Usage Data.
Log and usage data are service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
- Device Data.
We collect device data such as information about your computer, phone, tablet or another device you use to access the services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
- Location Data.
We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt out, you may not be able to use certain aspects of the services.
Information Collected from Other Sources
To enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, and data providers as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion.
2. How Do We Use Your Information?
We use personal information collected via our services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To send administrative information to you. We may use your personal information to send you the service and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our services. We may use your information as part of our efforts to keep our services safe and secure (for example, for fraud monitoring and prevention.
- To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- To fulfil and manage orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the services.
- To deliver and facilitate the delivery of services to the user. We may use your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.
- To aid other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our services and marketing as well as your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent
3. Will Your Information be Shared with Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.
We may process or share your data that we hold based on the following legal basis:
- Consent.
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests.
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of Contract.
Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
- Legal Obligations.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests.
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
- Business Transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
- Vendors, Consultants and Other Third-Party Service Providers.
We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the services, which will enable them to collect data on our behalf about how you interact with our services over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
4. Who Will Your Information be Shared With?
We only share and disclose your information with the following third parties. Each party has been categorised to easily understand the purpose of the website’s data collection and processing practices.
- Advertising, Direct Marketing and Lead Generation: Google AdSense
- Allow Users to Connect to Their Third-Party Accounts: PayPal and Google
- Communicate and Chat with Users: Gmail
- Content Optimisation: Squarespace and Google Analytics
- Data Backup and Security: Google Drive Backup
- Functionality and Infrastructure Optimisation: Squarespace
- Invoice and Billing: PayPal
- Web and Mobile Analytics: Google Analytics
- Website Hosting: Squarespace
If we have processed your data based on your consent and you wish to revoke your consent, please contact the website owner at info@signaturecontent.co.uk.
5. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
6. How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information or, if this is not possible (for example, if personal information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible
7. How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, the transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.
8. Do We Collect Information from Young Persons?
We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you become aware of specific data that may have been collected from children under the age of 18, please contact us at info@signaturecontent.co.uk.
9. What Are Your Privacy Rights?
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please contact info@signaturecontent.co.uk. We will consider and act upon any request following applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident of the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident of Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services. To opt out of interest-based advertising by advertisers on our services, visit http://www.aboutads.info/choices/.
10. What Are the Controls for Do-Not-Track Features?
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
11. Do California Residents Have Specific Privacy?
California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits our users classed as “California Residents” to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared this personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing to us using the email info@signaturecontent.co.uk.
If you are under 18 years of age, reside in California and have registered information related to any of the website’s services, you have the right to request the removal of unwanted data that you publicly post.
To request the removal of such data, please contact us using the email info@signaturecontent.co.uk, including the email address associated with your account and a statement that you reside in California. We will ensure the data is not publicly displayed. But please be aware that data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Policy
The California Code of Regulations defines a "resident" as: (1) every individual who is in the State of California for other than a temporary or transitory purpose and (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.
All other individuals are defined as "non-residents”. If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
We have collected the following categories of personal information in the past twelve (12) months:
- Identifiers (YES)
- Personal information categories listed in the California customer records statute (YES)
- Protected classification characteristics under California or federal law (NO)
- Commercial information (YES)
- Biometric information (NO)
- Internet or another similar network activity (NO)
- Geolocation data (YES)
- Audio, electronic, visual, thermal, olfactory or similar information (NO)
- Professional or employment-related information (NO)
- Educational information (NO)
- Inferences that are drawn from other personal information (NO)
We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels
- Participation in customer surveys
- Facilitation in the delivery of our services and to respond to queries
How do we use and share your personal information?
Signature Content collects and shares your personal information by targeting cookies and marketing cookies. If you are using an authorised agent to exercise your right to opt-out, we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers under a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. The current list of our service providers can be found below. We may use your personal information for our business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your data.
Signature Content has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months: Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under section 4.
Your rights with respect to your personal data
- The right to request deletion of the data
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
- The right to be informed
Depending on the circumstances, you have a right to know:
Whether or not we collect and use your personal information
The categories of personal information that is collected by this website
The purposes for which the collected information is used
Whether your personal information is sold to third parties or not
The categories of personal information sold or disclosed for business purposes
The business or commercial purpose for collecting and selling information
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
- The right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
- The verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with anything previously provided. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud prevention purposes. We will delete such additional information as soon as we finish verifying you.
- Other privacy rights
You may object to the processing of your personal data. You may also request correction of your personal data if it is incorrect or no longer relevant or ask to restrict the processing of the data.
You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent who does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.
You may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.
To exercise these rights, you can contact the owner of Signature Content and the website by either emailing info@signaturecontent.co.uk or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
12. Do We Make Updates to this Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
13. How Can You Contact Us About This Notice?
If you have any questions or queries about this notice, you can contact the site owner at info@signaturecontent.co.uk.
14. How Can You Review, Update or Delete the Data We Collect from You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here.
Requests will be responded to within 30 days.